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TECHNICAL SUPPORT

CREDITS: 163
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SAQQ ID: 78764
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NQF: 4




Career Fields

  • Computer Technician
  • Help Desk Agent
  • Network technician
  • IT Sales
  • Help Desk Anaylst

COURSE OVERVIEW


Computers play a vital role in the world of business today as they help to bring about
efficiency. To be a competent technician, you must learn how to build computers from scratch,
run tests and diagnostics and be able to troubleshoot on all matters related to technical support
and installations.
This qualification will enable learners to develop an understanding of technology principles,
hardware and software, data communication and network support and problem-solving skills in a
technical environment. It also teaches you the fundamental communication skills required to work
across different work-cultures in South Africa.



Admission Requirements

A National Senior Certificate/Grade 12, or
N3 Certificate/NCV Level 4 Certificate/ABET Level 4 Certificate



Certification and Examination Authority

Learners will receive the following:

National Certificate in Technical Support
Certificates are issued and verified by The Media, Information and
Communication Technologies Sector Education and Training Authority (MICTSETA).



Study Materials

A prescribed textbook list is available from the Academic Department at the campus



Extra Classes

We offer free Saturday classes, run by qualified lecturers.



Pricing

Enquire at any of our campuses for a current programme pricelist.



Programme Outline

Modules:

  • 1. Communicate effectively with fellow IT staff and users of information systems.
  • 2. Demonstrate an understanding of different types of computer systems and the use of computer technology in business.
  • 3. Demonstrate an understanding of problem-solving techniques and how to apply them in a technical environment.
  • 4. Demonstrate an understanding of computer technology principles.
  • 5. Select and use materials and equipment safely for technological purposes.
  • 6. Work effectively as a team member within a support team.
  • 7. Carry out, under supervision, a small sized task to demonstrate knowledge of techniques
    and skills needed in one or more of the following areas of specialisation:
    Hardware and infrastructure support for personal computers
    Hardware and infrastructure support for MS Office products.

    • Data communications and network support.



    Further Studies

    On completion of the National Certificate you may progress to the Diploma in Information Technology
    or the Diploma in PC Support and Networking.



    Fact Sheet

    Download Fact Sheet